Privacy Policy

1. Who We Are

Dexivano is a professional education platform operated from York, United Kingdom. Our registered address is 66 Long St, York YO61 3HT. We are the data controller for the personal information collected through this website and our programmes.

You can contact us regarding data protection matters at: [email protected] or by post to the address above.

2. Our Commitment to Your Privacy

Dexivano is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, the legal bases on which we rely, and the rights you have regarding your data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact and identity information: Your name, email address, telephone number, and postal address when you contact us or enquire about a programme.
• Communication data: The content of messages you send us via our contact form or by email.
• Programme enrolment data: Details necessary to administer your participation in a Dexivano programme, including payment records (processed by third-party payment providers — we do not store card details).
• Newsletter subscription data: Your email address if you subscribe to our editorial newsletter.
• Website usage data: Technical information collected automatically when you visit our website, including your IP address, browser type, operating system, pages visited, and time spent on the site. This data is collected via cookies and analytics tools.

We do not collect or process any special category data (such as health information, ethnicity, or political views) unless you specifically disclose it in a message to us, and we request that you avoid doing so unless strictly necessary.

4. How We Use Your Personal Data

We process your personal data for the following purposes and on the following legal bases:

• To respond to your enquiries (legal basis: legitimate interests / performance of a contract): We use your contact information to respond to questions and enquiries submitted via our contact form or by direct email.
• To administer programme enrolments (legal basis: performance of a contract): Where you enrol in a Dexivano programme, we process the data necessary to deliver that programme and manage your participation in it.
• To send our editorial newsletter (legal basis: consent): We send occasional educational emails to subscribers who have explicitly opted in. You may withdraw consent and unsubscribe at any time using the link in any newsletter email.
• To improve our website and services (legal basis: legitimate interests): We use anonymised analytics data to understand how our website is used and to improve the experience for visitors.
• To comply with legal obligations (legal basis: legal obligation): We may process and retain certain data where required to do so by applicable law, including tax and financial record-keeping obligations.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to collect analytics data. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

You can accept or decline non-essential cookies via the consent banner displayed when you first visit our website. Declining cookies will not prevent you from using the site.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data with third parties for marketing purposes. We may share your data with carefully selected third parties only where necessary to deliver our services:

• Email service providers: For sending transactional and newsletter emails.
• Payment processors: For processing programme payments securely.
• Analytics providers: For website usage analysis using anonymised or pseudonymised data.
• Legal authorities: Where required to do so by law, court order, or in response to a lawful request from a public authority.

All third parties we work with are required to process your data in accordance with applicable data protection law and our instructions.

7. International Transfers

Where we use third-party service providers that may process your data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses or reliance on adequacy decisions.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:

• Enquiry and contact form data: retained for up to 24 months from the date of your last communication with us.
• Programme enrolment records: retained for up to 7 years for financial and legal compliance purposes.
• Newsletter subscription data: retained until you unsubscribe.
• Website analytics data: retained in anonymised form for up to 26 months.

9. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data in certain circumstances.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to us.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month of receiving your request.

10. The Right to Lodge a Complaint

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

We would, however, appreciate the opportunity to address any concerns directly before you contact the ICO. Please contact us at [email protected] in the first instance.

11. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption on data transmission, restricted access to personal data on a need-to-know basis, and regular review of our security practices.

No method of data transmission or storage is completely secure. Whilst we take our obligations seriously, we cannot guarantee absolute security.

12. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by Dexivano. We have no control over the content or privacy practices of those sites and accept no responsibility for them. We encourage you to review the privacy policy of any external site you visit.

13. Children

Dexivano's programmes and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected].

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

15. Contact

For any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Post: Dexivano, 66 Long St, York YO61 3HT, United Kingdom
• Phone: +44 078 6266 8129